Seamless IT Service Management
The operation of applications is as old as the application itself, although in the past the type of operation was constantly subject to change. The IT Infrastructure Library (ITIL) is now regarded as an international de facto standard in business IT processes.
It provides companies with proven and cost-effective procedures, systems and processes to achieve transparency and guarantee maximum possible service quality and operational reliability. Sulzer’s operational management is based as standard on ITIL and the interfaces are adapted to our client’s process landscapes.
The Sulzer Support Factory enables Sulzer to offer automotive clients a comprehensive support model specifically geared to the requirements and needs of automotive clients.