{"id":993,"date":"2020-10-16T08:51:14","date_gmt":"2020-10-16T06:51:14","guid":{"rendered":"https:\/\/sulzerstg.wpenginepowered.com\/?page_id=993"},"modified":"2026-05-04T12:48:55","modified_gmt":"2026-05-04T10:48:55","slug":"customers-ai","status":"publish","type":"page","link":"https:\/\/www.sulzer.de\/en\/customers-ai\/","title":{"rendered":"Success Story \u2014 With AI against Breakdowns"},"content":{"rendered":"\n<div class=\"wbq-hero wbq-hero--large\"\n     style=\"background-image: url(https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/12\/herao-AI-Sulzer-mobile.jpg); background-color: ; background-position: center center; color: white\">\n\t \n\t        <div class=\"wbq-hero__image-mobile\" style=\"background-image: url(https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/12\/herao-AI-Sulzer.jpg)\"><\/div>\n\t\t\n\t\n    <div class=\"wbq-hero__container\">\n        <div class=\"wbq-hero__left wbq-hero__left--full-width \">\n            <div class=\"wbq-hero__left-container\">\n                <span class=\"wbq-hero__sub-headline is-style-h4 animate__animated \"><\/span>\n                <h1 class=\"wbq-hero__headline animate__animated \">Preventing business critical service outages<\/h1>\n                <p class=\"wbq-hero__text animate__animated \">See how Sulzer is helping a leading premium manufacturer use AI to reinvent Incident &amp; Fault management.<\/p>\n\n\t\t\t\t            <\/div>\n        <\/div>\n\t\t            <div class=\"wbq-hero__right\">\n                <div class=\"wbq-hero__right-container animate__animated \">\n                    <div class=\"wbq-hero__info\">\n                        <span class=\"wbq-hero__info-sub-headline\">Success Story<\/span>\n\t\t\t\t\t\t                            <h2 class=\"wbq-hero__info-headline is-style-h5\">Teaching AI to think<\/h2>\n\t\t\t\t\t\t                        <p class=\"wbq-hero__info-text\">Reducing incidents and MTTR\u2014greatly improving service levels.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\n    <\/div>\n<\/div>\n\n<style>.kb-row-layout-id4080_d277ab-81 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id4080_d277ab-81 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id4080_d277ab-81 > .kt-row-column-wrap{column-gap:80px;row-gap:var(--global-kb-gap-md, 2rem);max-width:1310px;margin-left:auto;margin-right:auto;padding-top:100px;padding-right:80px;padding-bottom:100px;padding-left:80px;grid-template-columns:minmax(0, calc(50% - ((80px * 1 )\/2)))minmax(0, calc(50% - ((80px * 1 )\/2)));}.kb-row-layout-id4080_d277ab-81 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id4080_d277ab-81 > .kt-row-column-wrap{padding-top:80px;padding-right:30px;padding-bottom:50px;padding-left:30px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id4080_d277ab-81 > .kt-row-column-wrap{padding-top:40px;padding-right:15px;padding-bottom:25px;padding-left:15px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id4080_d277ab-81 alignnone sz-section sz-image-row sz-image-row--order-text-image wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kt-inner-column-height-full\">\n<style>.kadence-column4080_19fb61-04 > .kt-inside-inner-col{padding-right:40px;}.kadence-column4080_19fb61-04 > .kt-inside-inner-col,.kadence-column4080_19fb61-04 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4080_19fb61-04 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4080_19fb61-04 > .kt-inside-inner-col{flex-direction:column;}.kadence-column4080_19fb61-04 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4080_19fb61-04 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4080_19fb61-04{position:relative;}@media all and (max-width: 1024px){.kadence-column4080_19fb61-04 > .kt-inside-inner-col{padding-right:30px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column4080_19fb61-04 > .kt-inside-inner-col{padding-right:0px;flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4080_19fb61-04 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading is-style-h2\">Moving to a technology specific IT Strategy<\/h2>\n\n\n<div class=\"wbq-spacer\" data-height-desktop=\"40px\" data-height-tablet=\"20px\" data-height-mobile=\"20px\"     style=\"min-height:40px;\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">As part of their IT Strategy, our client is moving from IT silos of individual business divisions toward specific areas of technology i.e. future-proofing their IT organization that supports core business and new business models. We are helping our client deliver on their strategy with inventive IT solutions that provide a measured amount of automation and agility to support their corporate goals.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column4080_9d92b2-07 > .kt-inside-inner-col,.kadence-column4080_9d92b2-07 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4080_9d92b2-07 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4080_9d92b2-07 > .kt-inside-inner-col{flex-direction:column;}.kadence-column4080_9d92b2-07 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4080_9d92b2-07 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4080_9d92b2-07{position:relative;}@media all and (max-width: 1024px){.kadence-column4080_9d92b2-07 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column4080_9d92b2-07 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4080_9d92b2-07 inner-column-2\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image alignfull size-full sz-image-sq sz-image-sq--bottom\"><img decoding=\"async\" width=\"640\" height=\"483\" src=\"https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/12\/AI-ApplikationI.jpg\" alt=\"\" class=\"wp-image-3237\" srcset=\"https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/12\/AI-ApplikationI.jpg 640w, https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/12\/AI-ApplikationI-300x226.jpg 300w, https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/12\/AI-ApplikationI-400x302.jpg 400w, https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/12\/AI-ApplikationI-389x294.jpg 389w, https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/12\/AI-ApplikationI-46x35.jpg 46w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id4080_97446b-5e > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id4080_97446b-5e > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id4080_97446b-5e > .kt-row-column-wrap{column-gap:80px;row-gap:var(--global-kb-gap-md, 2rem);max-width:1310px;margin-left:auto;margin-right:auto;padding-top:90px;padding-right:80px;padding-bottom:100px;padding-left:80px;grid-template-columns:minmax(0, calc(50% - ((80px * 1 )\/2)))minmax(0, calc(50% - ((80px * 1 )\/2)));}.kb-row-layout-id4080_97446b-5e > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id4080_97446b-5e > .kt-row-column-wrap{padding-top:50px;padding-right:30px;padding-bottom:50px;padding-left:30px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id4080_97446b-5e > .kt-row-column-wrap{padding-top:25px;padding-right:15px;padding-bottom:25px;padding-left:15px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id4080_97446b-5e alignnone sz-section sz-image-row sz-image-row--order-image-text wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kt-inner-column-height-full\">\n<style>.kadence-column4080_e68778-58 > .kt-inside-inner-col,.kadence-column4080_e68778-58 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4080_e68778-58 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4080_e68778-58 > .kt-inside-inner-col{flex-direction:column;}.kadence-column4080_e68778-58 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4080_e68778-58 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4080_e68778-58{position:relative;}@media all and (max-width: 1024px){.kadence-column4080_e68778-58 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column4080_e68778-58 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4080_e68778-58 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image alignfull size-full sz-image-sq sz-image-sq--bottom sz-image-sq--right sz-image-sq--mobile-bottom sz-image-sq--mobile-left\"><img decoding=\"async\" width=\"641\" height=\"483\" src=\"https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/12\/AI-2.jpg\" alt=\"\" class=\"wp-image-3235\" srcset=\"https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/12\/AI-2.jpg 641w, https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/12\/AI-2-300x226.jpg 300w, https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/12\/AI-2-400x301.jpg 400w, https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/12\/AI-2-389x293.jpg 389w, https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/12\/AI-2-46x35.jpg 46w\" sizes=\"(max-width: 641px) 100vw, 641px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column4080_8fd04b-c7 > .kt-inside-inner-col{padding-left:40px;}.kadence-column4080_8fd04b-c7 > .kt-inside-inner-col,.kadence-column4080_8fd04b-c7 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4080_8fd04b-c7 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4080_8fd04b-c7 > .kt-inside-inner-col{flex-direction:column;}.kadence-column4080_8fd04b-c7 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4080_8fd04b-c7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4080_8fd04b-c7{position:relative;}@media all and (max-width: 1024px){.kadence-column4080_8fd04b-c7 > .kt-inside-inner-col{padding-left:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column4080_8fd04b-c7 > .kt-inside-inner-col{padding-left:0px;flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4080_8fd04b-c7 inner-column-2\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading is-style-h2\">Game-changing insights in real-time that disrupt operational economics<\/h2>\n\n\n<div class=\"wbq-spacer\" data-height-desktop=\"40px\" data-height-tablet=\"20px\" data-height-mobile=\"20px\"     style=\"min-height:40px;\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">One of the targeted areas for invention was the Incident &amp;<br>Fault Management of business critical Applications to greatly improve operational service-levels. We built &amp; trained a system to prevent service outages while assisting support technicians to predict potential future problems\u2014keeping everything running while making significant OPEX savings.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id4080_1bcd7d-3e > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id4080_1bcd7d-3e > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id4080_1bcd7d-3e > .kt-row-column-wrap{column-gap:80px;row-gap:var(--global-kb-gap-md, 2rem);max-width:1310px;margin-left:auto;margin-right:auto;padding-top:43px;padding-right:80px;padding-bottom:0px;padding-left:80px;grid-template-columns:minmax(0, calc(50% - ((80px * 1 )\/2)))minmax(0, calc(50% - ((80px * 1 )\/2)));}.kb-row-layout-id4080_1bcd7d-3e > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id4080_1bcd7d-3e > .kt-row-column-wrap{padding-top:50px;padding-right:30px;padding-bottom:50px;padding-left:30px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id4080_1bcd7d-3e > .kt-row-column-wrap{padding-top:25px;padding-right:15px;padding-bottom:25px;padding-left:15px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id4080_1bcd7d-3e alignnone sz-section sz-image-row sz-image-row--order-text-image wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kt-inner-column-height-full\">\n<style>.kadence-column4080_eeb549-5e > .kt-inside-inner-col{padding-right:100px;}.kadence-column4080_eeb549-5e > .kt-inside-inner-col,.kadence-column4080_eeb549-5e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4080_eeb549-5e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4080_eeb549-5e > .kt-inside-inner-col{flex-direction:column;}.kadence-column4080_eeb549-5e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4080_eeb549-5e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4080_eeb549-5e{position:relative;}@media all and (max-width: 1024px){.kadence-column4080_eeb549-5e > .kt-inside-inner-col{padding-right:20px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column4080_eeb549-5e > .kt-inside-inner-col{padding-right:0px;flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4080_eeb549-5e inner-column-1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading is-style-h2\">Application service level challenges<\/h2>\n\n\n<div class=\"wbq-spacer\" data-height-desktop=\"30px\" data-height-tablet=\"20px\" data-height-mobile=\"20px\"     style=\"min-height:30px;\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No centralized visibility of application operational health<\/li>\n\n\n\n<li>Incidents handled manually<\/li>\n\n\n\n<li>Slow root-cause analysis<\/li>\n\n\n\n<li>Duplicate and repeat incidents<\/li>\n\n\n\n<li>Poor incident response times<\/li>\n\n\n\n<li>Unresolved anomalies<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n<style>.kadence-column4080_bb279e-dc > .kt-inside-inner-col,.kadence-column4080_bb279e-dc > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4080_bb279e-dc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4080_bb279e-dc > .kt-inside-inner-col{flex-direction:column;}.kadence-column4080_bb279e-dc > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4080_bb279e-dc > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4080_bb279e-dc{position:relative;}@media all and (max-width: 1024px){.kadence-column4080_bb279e-dc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column4080_bb279e-dc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4080_bb279e-dc inner-column-2\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image alignfull size-large sz-image-sq sz-image-sq--bottom\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/09\/AdobeStock_184389388-1024x576.jpeg\" alt=\"\" class=\"wp-image-3182\" srcset=\"https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/09\/AdobeStock_184389388-1024x576.jpeg 1024w, https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/09\/AdobeStock_184389388-300x169.jpeg 300w, https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/09\/AdobeStock_184389388-768x432.jpeg 768w, https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/09\/AdobeStock_184389388-1536x864.jpeg 1536w, https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/09\/AdobeStock_184389388-2048x1152.jpeg 2048w, https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/09\/AdobeStock_184389388-400x225.jpeg 400w, https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/09\/AdobeStock_184389388-389x219.jpeg 389w, https:\/\/www.sulzer.de\/en\/wp-content\/uploads\/sites\/2\/2023\/09\/AdobeStock_184389388-62x35.jpeg 62w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id4080_29c21f-e8 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id4080_29c21f-e8 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id4080_29c21f-e8 > .kt-row-column-wrap{column-gap:80px;row-gap:var(--global-kb-gap-md, 2rem);max-width:1310px;margin-left:auto;margin-right:auto;padding-top:195px;padding-right:40px;padding-bottom:80px;padding-left:0px;grid-template-columns:minmax(0, calc(65% - ((80px * 1 )\/2)))minmax(0, calc(35% - ((80px * 1 )\/2)));}.kb-row-layout-id4080_29c21f-e8 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id4080_29c21f-e8 > .kt-row-column-wrap{padding-top:50px;padding-right:30px;padding-bottom:80px;padding-left:30px;grid-template-columns:minmax(0, 2fr) minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id4080_29c21f-e8 > .kt-row-column-wrap{padding-top:25px;padding-right:15px;padding-bottom:40px;padding-left:15px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id4080_29c21f-e8 alignnone sz-section sz-section--padding-bottom-0 wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-left-golden kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full\">\n<style>.kadence-column4080_dde35f-42 > .kt-inside-inner-col,.kadence-column4080_dde35f-42 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4080_dde35f-42 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4080_dde35f-42 > .kt-inside-inner-col{flex-direction:column;}.kadence-column4080_dde35f-42 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4080_dde35f-42 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4080_dde35f-42{position:relative;}@media all and (max-width: 1024px){.kadence-column4080_dde35f-42 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column4080_dde35f-42 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4080_dde35f-42 inner-column-1 sz-customer-left-title\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading is-style-h2\">Development of our own solution \u2013 Application Management powered by Artificial Intelligence<\/h2>\n\n\n<div class=\"wbq-spacer\" data-height-desktop=\"30px\" data-height-tablet=\"20px\" data-height-mobile=\"20px\"     style=\"min-height:30px;\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column4080_ad92f4-69 > .kt-inside-inner-col,.kadence-column4080_ad92f4-69 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4080_ad92f4-69 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4080_ad92f4-69 > .kt-inside-inner-col{flex-direction:column;}.kadence-column4080_ad92f4-69 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4080_ad92f4-69 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4080_ad92f4-69{position:relative;}@media all and (max-width: 1024px){.kadence-column4080_ad92f4-69 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column4080_ad92f4-69 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4080_ad92f4-69 inner-column-2\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading is-style-h2\">The Sulzer Solution &amp; Technical benefits<\/h2>\n\n\n<div class=\"wbq-spacer\" data-height-desktop=\"30px\" data-height-tablet=\"20px\" data-height-mobile=\"20px\"     style=\"min-height:30px;\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Using Artificial Intelligence(AI) and Natural Language Processing (NLP) technologies, we built and trained an automated Incident &amp; Fault Management system that is described by our client as the best solution on the market. The solution has been successfully implemented across our client\u2019s enterprise\u2014moving them from reactive to proactive fault management.<\/p>\n\n\n<div class=\"wbq-spacer\" data-height-desktop=\"20px\" data-height-tablet=\"20px\" data-height-mobile=\"20px\"     style=\"min-height:20px;\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The key to it\u2019s success is that it is always getting better!<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<div class=\"wbq-spacer\" data-height-desktop=\"80px\" data-height-tablet=\"80px\" data-height-mobile=\"40px\"     style=\"min-height:80px;\"><\/div>\n\n\n<style>.kb-row-layout-id4080_a06239-99 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id4080_a06239-99 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id4080_a06239-99 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1310px;margin-left:auto;margin-right:auto;padding-top:120px;padding-right:40px;padding-bottom:120px;padding-left:40px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id4080_a06239-99 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px), only screen and (min-device-width: 1024px) and (max-device-width: 1366px) and (-webkit-min-device-pixel-ratio: 2) and (hover: none){.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id4080_a06239-99{background:#ffcd00;}}@media all and (max-width: 1024px){.kb-row-layout-id4080_a06239-99 > .kt-row-column-wrap{padding-top:80px;padding-right:30px;padding-bottom:80px;padding-left:30px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id4080_a06239-99 > .kt-row-column-wrap{padding-top:40px;padding-right:15px;padding-bottom:40px;padding-left:15px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id4080_a06239-99{background:#ffcd00;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id4080_a06239-99 alignnone sz-section sz-section--padding-top-bottom-0 wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full\">\n<style>.kadence-column4080_f5ea1e-d1 > .kt-inside-inner-col,.kadence-column4080_f5ea1e-d1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4080_f5ea1e-d1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4080_f5ea1e-d1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column4080_f5ea1e-d1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4080_f5ea1e-d1 > .kt-inside-inner-col{background-color:#ffcd00;}.kadence-column4080_f5ea1e-d1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4080_f5ea1e-d1{position:relative;}@media all and (max-width: 1024px){.kadence-column4080_f5ea1e-d1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column4080_f5ea1e-d1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4080_f5ea1e-d1 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<div class=\"wbq-list\">\n\t<div class=\"acf-innerblocks-container\">\n\n<ul class=\"wp-block-list wbq-list__list wbq-list__list--streched is-style-col-3\">\n<li>App health monitoring in real-time<\/li>\n\n\n\n<li>Intelligent sentiment analysis<\/li>\n\n\n\n<li>Trend detection<\/li>\n\n\n\n<li>Easy system integration<\/li>\n\n\n\n<li>Automatic comparing &amp; clustering<\/li>\n\n\n\n<li>User feedback improves AI<\/li>\n<\/ul>\n\n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<div class=\"wbq-spacer\" data-height-desktop=\"120px\" data-height-tablet=\"\" data-height-mobile=\"\"     style=\"min-height:120px;\"><\/div>\n\n\n<div class=\"wbq-attention-box wbq-attention-box--bg-default alignfull\">\n    <div class=\"wbq-attention-box__inner\">\n        <h2 class=\"wbq-attention-box__title\">Let\u2019s talk<\/h2>\n        <div class=\"wbq-attention-box__subtitle\">Contact a Sulzer Expert to get the conversation going.<\/div>\n        <a class=\"wbq-attention-box__button\"\n           href=\"https:\/\/www.sulzer.de\/en\/contact\/\">\n            <span>Start now<\/span>\n        <\/a>\n    <\/div>\n<\/div>\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id4080_971b9b-74{margin-bottom:-1px;}.kb-row-layout-id4080_971b9b-74 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id4080_971b9b-74 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id4080_971b9b-74 > .kt-row-column-wrap{column-gap:80px;row-gap:var(--global-kb-gap-md, 2rem);max-width:1160px;margin-left:auto;margin-right:auto;padding-top:120px;padding-right:40px;padding-bottom:120px;padding-left:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id4080_971b9b-74 > .kt-row-layout-overlay{opacity:0.30;}.kb-row-layout-id4080_971b9b-74 ,.kb-row-layout-id4080_971b9b-74 h1,.kb-row-layout-id4080_971b9b-74 h2,.kb-row-layout-id4080_971b9b-74 h3,.kb-row-layout-id4080_971b9b-74 h4,.kb-row-layout-id4080_971b9b-74 h5,.kb-row-layout-id4080_971b9b-74 h6{color:#aac9e3;}.kb-row-layout-id4080_971b9b-74 .kt-row-layout-bottom-sep{height:100px;}.kb-row-layout-id4080_971b9b-74 .kt-row-layout-bottom-sep svg{width:100%;}.kb-row-layout-id4080_971b9b-74 .kt-row-layout-bottom-sep svg{fill:#ffffff!important;}@media all and (max-width: 1024px){.kb-row-layout-id4080_971b9b-74 > .kt-row-column-wrap{padding-top:80px;padding-right:30px;padding-bottom:80px;padding-left:30px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id4080_971b9b-74 .kt-row-layout-bottom-sep{height:px;}}@media all and (max-width: 1024px){.kb-row-layout-id4080_971b9b-74 .kt-row-layout-bottom-sep svg{width:%;}}@media all and (max-width: 767px){.kb-row-layout-id4080_971b9b-74 > .kt-row-column-wrap{padding-top:40px;padding-right:15px;padding-bottom:40px;padding-left:15px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id4080_971b9b-74 .kt-row-layout-bottom-sep{height:px;}.kb-row-layout-id4080_971b9b-74 .kt-row-layout-bottom-sep svg{width:%;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id4080_971b9b-74 alignfull has-blue-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full\">\n<style>.kadence-column4080_4f6e38-a2 > .kt-inside-inner-col{padding-right:0px;}.kadence-column4080_4f6e38-a2 > .kt-inside-inner-col,.kadence-column4080_4f6e38-a2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4080_4f6e38-a2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4080_4f6e38-a2 > .kt-inside-inner-col{flex-direction:column;}.kadence-column4080_4f6e38-a2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4080_4f6e38-a2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4080_4f6e38-a2{position:relative;}@media all and (max-width: 1024px){.kadence-column4080_4f6e38-a2 > .kt-inside-inner-col{padding-right:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column4080_4f6e38-a2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4080_4f6e38-a2 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading is-style-h2 has-white-color has-text-color\">The Sulzer Solution business impact<\/h2>\n\n\n<div class=\"wbq-spacer\" data-height-desktop=\"30px\" data-height-tablet=\"20px\" data-height-mobile=\"20px\"     style=\"min-height:30px;\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Our Incident &amp; Fault Management System greatly impacts the top and bottom lines of business. It optimizes operational service levels to increase productivity &amp; revenue, and it greatly reduces MTTR to drive down operational costs.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column4080_8cdc86-d1 > .kt-inside-inner-col{padding-right:20px;padding-left:100px;}.kadence-column4080_8cdc86-d1 > .kt-inside-inner-col,.kadence-column4080_8cdc86-d1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4080_8cdc86-d1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4080_8cdc86-d1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column4080_8cdc86-d1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4080_8cdc86-d1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4080_8cdc86-d1{position:relative;}@media all and (max-width: 1024px){.kadence-column4080_8cdc86-d1 > .kt-inside-inner-col{padding-right:0px;padding-left:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column4080_8cdc86-d1 > .kt-inside-inner-col{padding-right:0px;padding-left:0px;flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4080_8cdc86-d1 inner-column-2\"><div class=\"kt-inside-inner-col\"><div class=\"wbq-value-box wbq-value-box--blue\">\n\t\t        <div class=\"wbq-value-box__list\">\n\t\t\t                <div class=\"wbq-value-box__item\">\n                    <div>\n\t\t\t\t\t\t                            <div class=\"wbq-value-box__item__title is-style-h5\">\n\t\t\t\t\t\t\t\tBetter insights                            <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t                            <div class=\"wbq-value-box__item__description\">\n\t\t\t\t\t\t\t\tPanoptic view of App(s) health. Proactive problem management. Change impact transparency. Faster root-cause analysis. Improved customer satisfaction.                            <\/div>\n\t\t\t\t\t\t                    <\/div>\n                <\/div>\n\t\t\t                <div class=\"wbq-value-box__item\">\n                    <div>\n\t\t\t\t\t\t                            <div class=\"wbq-value-box__item__title is-style-h5\">\n\t\t\t\t\t\t\t\tCost savings                            <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t                            <div class=\"wbq-value-box__item__description\">\n\t\t\t\t\t\t\t\tReduced MTTR. Significant incident reduction. Lower planned\/unplanned downtime. Less maintenance. Lower annual failure rate.                            <\/div>\n\t\t\t\t\t\t                    <\/div>\n                <\/div>\n\t\t\t                <div class=\"wbq-value-box__item\">\n                    <div>\n\t\t\t\t\t\t                            <div class=\"wbq-value-box__item__title is-style-h5\">\n\t\t\t\t\t\t\t\tVersatility                            <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t                            <div class=\"wbq-value-box__item__description\">\n\t\t\t\t\t\t\t\tIntegrate with any App. Connect to any data source. Extendable features.                            <\/div>\n\t\t\t\t\t\t                    <\/div>\n                <\/div>\n\t\t\t        <\/div>\n\t<\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<div class=\"alignfull sz-roi-calculator\" id=\"block_95f737a607ac4fb71a3fc243571bdbd9\">\n    <div class=\"sz-roi-calculator__inner\">\n\t\t            <div class=\"sz-roi-calculator__title is-style-h2\">Awesome ROI<\/div>\n\t\t\t\t\t        <div class=\"sz-roi-calculator__values\">\n            <div class=\"sz-roi-calculator__field\">\n                <div class=\"sz-roi-calculator__field__label is-style-h6\">Number of tickets\/year<\/div>\n                <div class=\"sz-roi-calculator__field__value is-style-highlight\"># 1,000,000<\/div>\n            <\/div>\n            <div class=\"sz-roi-calculator__field\">\n                <div class=\"sz-roi-calculator__field__label is-style-h6\">Support level savings (first 12 months)<\/div>\n                <div class=\"sz-roi-calculator__field__value is-style-highlight\">&euro; 3,960,000 .-<\/div>\n            <\/div>\n        <\/div>\n        <div class=\"sz-roi-calculator__form\" style=\"display: none\">\n            <div class=\"sz-roi-calculator__form__column\">\n                <div class=\"sz-roi-calculator__form__title is-style-h4\">Calculate your savings<\/div>\n                <label for=\"block_95f737a607ac4fb71a3fc243571bdbd9_input\"\n                       class=\"sz-roi-calculator__form__label\">Numbers of tickets \/ year<\/label>\n                <input type=\"text\" placeholder=\"Enter your value\"\n                       class=\"sz-roi-calculator__form__input\" maxlength=\"7\">\n                <div class=\"sz-roi-calculator__form__bottom sz-roi-calculator__form__bottom--shown\">Please enter at least 1000<\/div>\n            <\/div>\n            <div class=\"sz-roi-calculator__form__column\">\n                <div class=\"sz-roi-calculator__results\" data-type=\"big\">\n                    <div class=\"sz-roi-calculator__results__label is-small-text\">4 years cost savings<\/div>\n                    <div class=\"sz-roi-calculator__results__number is-style-h4\">&euro; 0<\/div>\n                <\/div>\n                <div class=\"sz-roi-calculator__results\" data-type=\"small\">\n                    <div class=\"sz-roi-calculator__results__label is-small-text\">1 year cost savings<\/div>\n                    <div class=\"sz-roi-calculator__results__number is-style-h5\">&euro; 0<\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div><\/div>\n        <div class=\"sz-roi-calculator__button\">\n            <div class=\"sz-roi-calculator__button__open\">Calculate your savings<\/div>\n            <div class=\"sz-roi-calculator__button__close\">Close ROI calculation<\/div>\n            <div class=\"sz-roi-calculator__button__arrow\"><\/div>\n        <\/div>\n        <script>\n          window.addEventListener('load', function() {\n            var currentCalculator = new SZ_RoiCalculator(\"block_95f737a607ac4fb71a3fc243571bdbd9\");\n            currentCalculator.setLocale(\"en-US\");\n            currentCalculator.init();\n          });\n        <\/script>\n    <\/div>\n<\/div>\n\n<style>.kb-row-layout-id4080_79ae2b-70 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id4080_79ae2b-70 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id4080_79ae2b-70 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1310px;margin-left:auto;margin-right:auto;padding-top:120px;padding-right:40px;padding-bottom:120px;padding-left:40px;grid-template-columns:minmax(0, calc(55% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)))minmax(0, calc(45% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)));}.kb-row-layout-id4080_79ae2b-70 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id4080_79ae2b-70 > .kt-row-column-wrap{padding-top:80px;padding-right:30px;padding-bottom:80px;padding-left:30px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id4080_79ae2b-70 > .kt-row-column-wrap{padding-top:40px;padding-right:15px;padding-bottom:40px;padding-left:15px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id4080_79ae2b-70 alignfull has-blue-lighter-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full\">\n<style>.kadence-column4080_5fa229-eb > .kt-inside-inner-col,.kadence-column4080_5fa229-eb > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4080_5fa229-eb > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4080_5fa229-eb > .kt-inside-inner-col{flex-direction:column;}.kadence-column4080_5fa229-eb > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4080_5fa229-eb > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4080_5fa229-eb{position:relative;}@media all and (max-width: 1024px){.kadence-column4080_5fa229-eb > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column4080_5fa229-eb > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4080_5fa229-eb inner-column-1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading is-style-h2\">Get to know our expert<\/h2>\n\n\n<div class=\"wbq-spacer\" data-height-desktop=\"20px\" data-height-tablet=\"20px\" data-height-mobile=\"20px\"     style=\"min-height:20px;\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">You want to know more about our services? 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