faster decisions and better service

Insurance processes digitalized

Insurance companies rely on clear processes, reliable data, and fast handling of requests and claims. In reality, legacy systems built over decades often collide with modern digital sales and service channels – creating complexity behind the scenes. We at Sulzer help insurers structure their IT landscape, simplify workflows, and build secure platforms – enabling stable operations for modern digital products and services.

Explore relevant solutions

Success stories from the insurance industry

In insurance companies, process quality directly impacts competitiveness, customer satisfaction, and cost efficiency.
Structured data, automated workflows, and modern IT architectures reduce workload for business teams and accelerate operations.

Our projects show how digitalization leads to more stable workflows, greater transparency, and more efficient claims and policy processes.

Reduced processing times

in claims and benefits workflows through digital processes

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Reduced workload

through AI-driven process optimization and automation

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Consistent data foundation

for underwriting, product management, and reporting

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Lower IT complexity

via modernized systems and streamlined application landscapes

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Fragmented system landscapes

(policy, claims, sales, commission, document systems)

High manual effort

(documentation, audit trails, communication)

Strict regulatory requirements

(data protection, VAIT, GoBD, Solvency II)

Strong dependency between business and IT

Rising customer expectations

(digital services and fast response times)

Complex products – high volume – increasing demands

Insurance companies process large volumes of data, documents, and decisions every day – all requiring reliability and traceability. Many processes remain manual or fragmented across systems – slowing down workflows and increasing coordination efforts.

At the same time, regulatory requirements, security standards, and auditability place high demands on IT systems and data quality.

We support insurers in answering a key question:
How can digitalization simplify processes – make them more secure and efficient – without disrupting stable operations?

Simplifying processes – stabilizing IT structures

In insurance, a well-structured IT landscape is a key success factor – accelerating operations, improving service quality, and enabling innovation.

We combine deep project experience with expertise in IT modernization, data management, and process analysis – delivering solutions that create real impact in day-to-day operations.

Cloud cost optimization

AI-Powered Knowledge Management

IT Modernization

Traceable digitalization – aligned with insurance structures and regulatory requirements

Digitalization initiatives in insurance succeed when data, processes, technologies, and people are fully aligned – and clearly understood. That’s why every project starts with a joint assessment – which systems drive which processes? Where do delays occur? Which interfaces are critical? Based on this, we develop a target architecture that combines modernization, automation, and compliance – and implement it step by step without disrupting ongoing operations.

Learn more about our approach

1. Analysis & Process Assessment

2. Architecture & Roadmap

3. Implementation & Integration

4. Operations & Optimization

Technology expertise meets insurance know-how

We at Sulzer understand the specific challenges of highly regulated industries like insurance.
Our experience ensures that digitalization is not only technically sound – but delivers measurable improvements in daily operations.