Business Analysis
Clear requirements are the foundation of successful digital transformation. In practice, projects often fail due to unclear requirements, missing user focus, or a lack of alignment between business units and IT. At Sulzer, we capture requirements in a structured way, analyze processes, and design solutions that work in day-to-day operations – from analysis through to implementation. We help organizations translate requirements into practical solutions – combining business analysis, customer experience, and technical expertise into one integrated approach.
Business analysis – structured and effective
At Sulzer, business analysis means systematically capturing, evaluating, and translating requirements into sustainable solutions. It goes beyond documentation – it’s about truly understanding processes, systems, and user needs.
Our focus is on clear requirements, end-to-end processes, and solutions that are technically feasible and meaningful for users.
We combine business understanding with user-centric thinking – creating the foundation for efficient development, reduced risks, and long-term project success.
Typical challenges in business analysis and UX
Requirements are rarely clear or complete. Different stakeholders, legacy systems, and complex processes often lead to misunderstandings, inefficiencies, and unnecessary effort. At the same time, expectations around usability, speed, and quality continue to rise.
We address these challenges from a process and user perspective – with the goal of making requirements understandable and translating them into working solutions.
Common challenges we see in practice:
Unclear requirements
Projects start without a clear target and lead to misaligned outcomes.
Process gaps and media disruptions
Workflows are not aligned end-to-end and create additional effort.
Low user adoption
Systems are not intuitive and require extensive training.
High system complexity
Applications are difficult to understand and inefficient to use.
Lack of alignment between business and IT
Requirements are interpreted differently and inconsistently implemented.
Technology changes without user focus
New systems are introduced without adapting usability concepts.
Business analysis – a holistic approach
Turning requirements into sustainable solutions requires more than isolated methods. At Sulzer, we combine business, methodological, and technological expertise into one consistent approach – from analysis to user-centered implementation.
Requirements engineering & management
We capture, structure, and prioritize requirements – creating a solid foundation for development and delivery.Process analysis & optimization
We analyze existing processes, identify weaknesses, and design efficient target processes.Data & analytics in business context
We use data to uncover insights and enable well-informed decisions.User experience & customer experience
We design systems from a user perspective – intuitive, clear, and easy to adopt.Prototyping & validation
We make requirements visible early and validate them – reducing risks and avoiding rework.Enterprise architecture & target landscapes
We embed requirements into a sustainable IT architecture – providing guidance for implementation.AI & agentic AI
We analyze processes and support automation through AI and agent-based approaches.From expertise to implementation – our solutions
Our business analysis expertise forms the foundation for a wide range of solutions. Depending on your starting point – whether modernizing systems, optimizing processes, or developing new applications – we focus on where clarity in requirements delivers the greatest value.
From
requirements
to working solutions
At Sulzer, business analysis is about structuring requirements so they lead to sustainable and usable solutions.
By combining business understanding, user focus, and technical execution, we create systems that are accepted and efficiently used in daily operations.
Where this expertise creates impact
Business analysis and UX requirements vary across industries. Our experience from numerous projects enables us to understand industry-specific challenges and deliver tailored solutions.
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Turn your requirements into solutions that work
Let’s explore your requirements together – and translate them into structured, efficient implementation.
Dr. Caroline Sauter
