Forward-looking IT solutions for insurers

Whether process automation, data-driven insurance, mobile services or flexible product modelling – with proven services we support insurers to drive innovation and act more agile in a customer-centric, digital world.

Digital revolution – thinking in new categories

The insurance industry is in a state of upheaval: rigid business structures are becoming dynamic. The digital transformation is paving the way: it is profoundly changing business models, processes and customer interaction. Insurers who understand this change and make intelligent use of its advantages have the best chances of succeeding in the market.

Sulzer supports you in this adaptation and renewal process with specific IT solutions. As an industry specialist, we help you to rethink your corporate strategy, develop innovative products and open up new paths to your customers.

In addition to the difficulty of finding well-trained employees, an inconsistent digitalisation strategy is slowing down insurers.

AI – A driving force in the competition between insurance ecosystems

Take advantage of the opportunities offered by artificial intelligence (AI) and make your insurance processes more efficient – with the right use cases and smart use of data. With the help of Sulzer’s AI expertise, we identify suitable use cases with you and implement them together with you.

Whether customer experience, data analytics, automation, cloud platforms, agile development or legacy application modernisation – our IT solutions support you in a wide range of application areas. We analyse the existing system landscape with you and check in which form the AI integration creates the greatest added value for you.

Clean methodology

Sulzer relies on a proven approach to project implementation:

Productive setting
Rollout in Enterprise Environments
Business Case
Business analysis with ROI consideration
Concept and PoC
Concept development, implementation and results analysis
Productive setting
Rollout in Enterprise Environments
Adaptation and support

Data-driven insurance – making decisions based on data

Using breakthrough AI algorithms, we enable you to analyse new data – taking your data quality and data management to the next level.

New insights drive process, product and service innovation – creating sustainable competitive advantage for you as an insurer.

Success Story: Sulzer teaches AI how to think

Learn more about our proven expertise in Machine Learning. With our own developed AI application, we have created an innovative IT solution that reinvents a client’s highly complex fault and error management. 

Get to know AMAI® and its positive business effects.

Robotic Process Automation – higher efficiency and fewer errors

Data is critical to insurers, but it is often still entered and processed manually by employees. This process is time-consuming, error-prone and inefficient.

Leave monotonous routines to your digital workforce: With Robotic Process Automation (RPA) solutions from Sulzer, you can automate your standardised, repetitive processes.

Based on concrete rules or supported by artificial intelligence, we let software robots (bots) act like human users in your applications: For example, they transfer customer data from paper into your IT systems completely independently. Without interfering with the underlying IT infrastructure.

Bots can also be used for service desk interactions (chatbots, etc.), software quality assurance test automation, front-end application operation, back-office automation, and more.

Strengthening your competitiveness

Automating processes not only speeds up processing, but also improves data and process quality and reduces costs. At the same time, it frees up human resources and increases customer satisfaction.

For the insurance industry, a number of interesting use cases arise, including in the following core processes:

  • Conclusion of new contracts
  • Adjustment of existing policies
  • Notification and processing of insurance claims
  • Manual data transfer
  • Cancellation of insurance policies

From process analysis, design and development to testing, commissioning and operation, Sulzer takes a clearly defined, customer-focused approach to RPA projects. This enables us to identify and exploit the automation potential of insurance companies.

Faster digital transformation with application modernisation

The insurance industry is investing heavily in modernising its application portfolio. This includes optimising business models in a cloud or hybrid strategy to increase cost efficiency and productivity and create new scope for innovation.

Our skills, methodologies and tools help you determine the right strategy based on your portfolio to modernise and transition legacy applications to cloud environments.

Let’s talk

Contact a Sulzer expert for help in transforming your business.
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Positive effects of Sulzer Application Modernization Services:

Our services help you optimise your core functions, leverage what you already have and build new digital capabilities. Whether legacy to cloud (e.g. mainframe), cloud native development or implementation services – our team of experts supports you specifically in building and modernising your applications.

In this way, we accelerate the digital transformation in your company in a targeted manner and at the same time promote positive bu

Simplified IT infrastructure
Increase agility and process efficiency
Optimisation of insurance processes
Improving the performance and availability of customer services


Proven expertise: Sulzer brings decades of experience from over 200 SAP analytics and SAP template projects. Our portfolio focus is on purchasing, logistics, master data, finance as well as development scopes and analytics solutions.

As an SAP Silver Partner, we are active in the Early Adopters Programme. For you, this means that we test software – such as SAP Analytics Cloud – in advance for its range of applications and pass on this knowledge immediately. In addition, we secure our customers’ innovative edge by integrating AI to improve business processes, for example.

We also have SAP Academy trainers in all areas of SAP Analytics.

Success Story: Hybrid Data Strategy

Infor solutions

As an official Infor Alliance Partner, Sulzer specialises in the products Infor LN, CloudSuite Industrial Enterprise, CloudSuite Automotive and Supplier Exchange. Learn more about our expertise in these Infor products.

From purchasing and sales to warehouse, materials and production management to finance and controlling – we successfully cover the core processes in mechanical engineering with custom-fit Infor products.

Success Story: Successful upgrade of Infor Supplier Exchange at a global industrial customer

Get to know our experts

You want to know more about our SAP and Infor services? Talk to our experts now.

Dr. Katja Barfus-Müller
Team Leader ERP Infor and Senior Project Manager
Anni Hoja
Head of Delivery Unit Product Intelligence (SAP/Infor)

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