Business analysis and customer experience

Discover the power of IT innovation

Discover at Sulzer how our decades of experience in software development and our commitment can transform your business analysis. We offer customized solutions tailored specifically to the needs of the automotive, energy, insurance and manufacturing industries.

Professional business analysis for your sustainable success

What is business analysis?

Business analysis and customer experience are the key components that will lead modern companies into the future. Business analysis is concerned with understanding and defining business needs and requirements in order to develop effective solutions that achieve strategic goals.

Customer experience, on the other hand, focuses on creating positive and memorable interactions between customers and your company in order to increase loyalty and satisfaction.

At Sulzer, we combine these two disciplines to create holistic IT solutions that not only optimize your internal processes, but also strengthen your customer relationships. Our goal is to lead your company into a successful future through customized strategies and innovative technologies.

Together, business analysis and customer experience offer a comprehensive approach to effectively modernize and increase both internal efficiency and customer satisfaction.

Our four practice groups of business analysis

Requirements Engineering

Our requirements engineering services include requirements analysis and management, the creation of specifications, stakeholder analysis and the development of user stories. To provide these services, we rely on a range of specialized tools, including JIRA, Sparx Systems Enterprise Architect and IBM Rational DOORS. Our team also relies on recognized certifications such as IREB.

Data Science

In the field of data science, we offer comprehensive services ranging from data modelling and exploratory data analysis to data visualization and interpretation. A particular focus is on the development of artificial intelligence (AI) and machine learning (ML) models. For these challenging tasks, we use advanced tools such as Python, sklearn, TensorFlow, Keras and PyTorch. Our expertise is also recognized by our certification as Microsoft Certified: Azure Data Scientist Associate.

Customer Experience (CX)

Our UI/UX services include professional UX/UI design and prototyping, usability testing and the development of customer journey maps. To provide these services at the highest level, we rely on advanced tools such as Figma, Axure RP and Adobe XD. Our expertise in is further strengthened by the NN/g UX Certification.

Enterprise Architecture

In Enterprise Architecture, we focus on the development of IT strategies and roadmaps, offer advice on IT governance and provide support with risk management and system integration. For these complex tasks, we use specialized tools such as Planview, MEGA HOPEX and Archimate. Our expertise in this area is confirmed by certifications such as TOGAF and the Zachman Framework. 

Comprehensive expertise
Team of experts with industry-leading certifications in key areas of IT.
Tailor-made solutions
Customized IT solutions tailored to the specific needs of your company.
Innovation leaders
Commitment to the latest technologies and methods to provide a competitive advantage.
Results-oriented approaches
Focus on measurable results through data-driven strategies and proven methodologies.
Long-term partnership
Commitment to long-term support and continuous improvement.
Customer focus
Strong focus on customer needs with the aim of exceeding expectations.
Global reach, local expertise
Global presence combined with a deep understanding of local markets and requirements.


Find out in our success story how Sulzer helped a renowned German premium sports car manufacturer to enter the age of digital mobility.

Through innovative digital strategies and the development of a standardized mobility app, we have opened up new business areas and paved the way for a new customer experience.

We look forward to welcoming you

Contact us now to transform your IT processes.

Dr. Robert Daubner
Head of Delivery Unit Business Analysis