Preventing business critical service outages
See how Sulzer is helping a leading premium manufacturer use AI to reinvent Incident & Fault management.
Teaching AI to think
Reducing incidents and MTTR—greatly improving service levels.
Moving to a technology specific IT Strategy
As part of their IT Strategy, our client is moving from IT silos of individual business divisions toward specific areas of technology i.e. future-proofing their IT organization that supports core business and new business models. We are helping our client deliver on their strategy with inventive IT solutions that provide a measured amount of automation and agility to support their corporate goals.
Game-changing insights in real-time that disrupt operational economics
One of the targeted areas for invention was the Incident &
Fault Management of business critical Applications to greatly improve operational service-levels. We built & trained a system to prevent service outages while assisting support technicians to predict potential future problems—keeping everything running while making significant OPEX savings.
Application service level challenges
- No centralized visibility of application operational health
- Incidents handled manually
- Slow root-cause analysis
- Duplicate and repeat incidents
- Poor incident response times
- Unresolved anomalies
The Sulzer Solution business impact
Our Incident & Fault Management System greatly impacts the top and bottom lines of business. It optimizes operational service levels to increase productivity & revenue, and it greatly reduces MTTR to drive down operational costs.