Digital transformation through exceptional customer and user experiences

Le ayudamos a integrar UX y CX como motor estratégico del éxito.

We master your digital challenges

Digital transformation can only develop its full potential if it serves people. We focus on increasing the motivation of your users and optimizing the efficiency of your products and processes in order to increase your business success immediately – and not just in a few years’ time.

Human centered Design

Do you know that too?

Historically evolved systems
Do you have systems that have been in place for a long time and have been continuously expanded over time? Such historically grown systems are often not only technically challenging to maintain, but can also be costly. In addition, user-friendliness can suffer from the wealth of functions that have been added over the years.
Functional enhancements
Would you like to enhance your product with new, intelligent functions, for example in the context of Industry 4.0? An important aspect here is how you can communicate this new information and functionality to the user in such a way that it is easy to understand and effective to use. A high-quality user interface forms the basis for a successful product, especially when it comes to complex functions or extensive amounts of information.
Technology change
Are you planning a technology change? This could be a switch from mouse and keyboard to a touch interface, for example, or perhaps even the integration of an augmented reality solution. Or are you planning to replace local software with a modern web application? All of these changes require an adjustment to the operating concept of your interface.
High complexity
B2B products in particular are usually very complex and require a high level of expertise from users. In addition, less intuitive user interfaces that display too much information at the same time, for example, can be a challenge. This leads to high training costs and a support team that is constantly busy solving operating problems.

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Contact a Sulzer expert to support you with your digital transformation.
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We transform complex requirements into simple software solutions.

We use analyses to create well-founded requirements that are based on the needs of your users, business objectives and technical requirements.

This has the following advantages for you:

Cost control and risk minimization

By recording user requirements, we ensure that the project meets user expectations. This significantly minimizes the risk of failure and the resulting cost-intensive redevelopment

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Reduction of training and support costs

The more a product is tailored to the needs of its users, the easier and more efficiently they can work with it. The more efficiently a user can manage their tasks with the interactive system, the less need there is for support.

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Reduction of development costs

By recording user requirements, we ensure that the project meets user expectations. This minimizes the risk of failure and the resulting cost-intensive redevelopment.

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Increasing efficiency and productivity

The more a product is tailored to the needs of its users, the easier and more efficiently they can work with it. The more efficiently a user can manage their tasks with the interactive system, the less need there is for support.

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Our expertise

UX/CX Consulting

  • Development of strategies
  • Digitalization of business models, processes and products
  • Optimization of your products and services

UX Design Services

  • Implementation of research, UX design and usability engineering methods
  • User-centered project implementation and support
  • Creation of UI and UX concepts

CX Management

  • Collection and analysis of customer feedback
  • Customer Journey Mapping
  • Analysis of customer data
  • Persona development
Consulting
Implementation
Support

Your personal contacts

Want to know more about our UX/CX services? Talk to our experts now.

Dr. Robert Daubner
Head of Delivery Unit Business Analysis

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